Effective Date: 03 June 2026
Application Name: Chulia CAFM
Developer / Organisation: Chulia Middle East Technical Services L.L.C
Website: https://www.chuliamiddleeast.com
1. Introduction
This Privacy Policy explains how Chulia Middle East Technical Services L.L.C (“Chulia Middle East”, “we”, “our”, or “us”) collects, uses, stores, and protects information when users access and use the Chulia CAFM mobile application.
The Chulia CAFM mobile application is an extension of the Chulia CAFM system and is designed to support facility management operations, including Maintenance Requests and Corrective Work Order workflows.
By using the application, users agree to the practices described in this Privacy Policy.
2. Information We Collect
The application may collect and process the following types of information:
Account and Login Information
- User email address or username
- User role and access permissions
- Authentication tokens required for secure login
Maintenance Request Information
- Client, location, and sublocation details
- Request description and issue details
- Contact name and contact phone number when submitted as part of a request
- Uploaded request attachments or images
Corrective Work Order Information
- Work order details
- Assigned supervisor and technician information
- Status updates and workflow activity
- Resolution details and materials used
- Initial and after-work images
- Work order reports generated from the CAFM system
Files and Images
The application may allow authorised users to upload images or files related to maintenance requests and work orders. These files are used only for CAFM operational purposes.
Device and Technical Information
The application may process basic technical information required for secure access, app performance, troubleshooting, and system operation.
3. How We Use the Information
We use the collected information for the following purposes:
- To allow authorised users to log in securely
- To create, view, and manage maintenance requests
- To create, view, and manage corrective work orders
- To assign supervisors and technicians
- To update work order status and progress
- To upload and view work-related images and attachments
- To generate and access completed work order reports
- To maintain operational records inside the CAFM system
- To improve system reliability, security, and support
4. Data Sharing
We do not sell user data.
Information entered into the Chulia CAFM mobile application is used for internal facility management and operational purposes. Data may be accessible to authorised Chulia Middle East staff, operations teams, supervisors, technicians, clients, or tenants depending on their assigned role and access permissions.
Data may also be processed by service providers that support the CAFM system infrastructure, hosting, storage, security, or technical operation, only where required to operate the system.
5. Data Storage and Security
Application data is stored in the Chulia CAFM system database and related secure server infrastructure.
We use reasonable technical and organisational measures to protect user data, including:
- Secure login authentication
- Role-based access control
- Restricted user permissions
- Server-side access validation
- Controlled access to operational records
Users are responsible for keeping their login credentials confidential and must not share their account access with unauthorised persons.
6. Data Retention
Information is retained for as long as necessary to support facility management operations, legal, administrative, security, and business requirements.
Maintenance request records, work order records, uploaded images, attachments, and reports may be retained as part of operational history and service documentation.
7. User Access and Account Management
User accounts are created and managed by Chulia Middle East or authorised CAFM system administrators.
Users may contact Chulia Middle East to request assistance with:
- Account access
- Correction of user information
- Account deactivation
- Questions about stored operational data
8. Children’s Privacy
The Chulia CAFM mobile application is intended for business, operational, client, tenant, and facility management use. It is not designed for children and is not directed to users under the age of 13.
9. Third-Party Services
The application may rely on third-party platforms and services for app distribution, hosting, infrastructure, or system operation. These services are used only to support the delivery, security, and operation of the application.
The application does not include advertising features and does not sell personal data to advertisers.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in the application, system workflow, legal requirements, or operational practices.
Any updates will be published on this page with an updated effective date.
11. Contact Us
For privacy-related questions or requests, please contact:
Chulia Middle East Technical Services L.L.C
Website: https://www.chuliamiddleeast.com
Email: anas@chuliamiddleeast.com
Phone: +971 4 282 3100
