Privacy Policy

1. Introduction

AL Tamkeen supports facility management operations including Maintenance Requests, Corrective Work Orders, inspections and related operational workflows.

By using the application, users acknowledge the practices described in this Privacy Policy.

2. Information We Collect

Account and Login Information

• User email address or username
• User role and access permissions
• Authentication information required for secure login

Maintenance Request Information

• Client, location and sublocation details
• Request description and issue details
• Contact name and contact phone number when submitted as part of a request
• Uploaded request attachments or images

Corrective Work Order Information

• Work order details
• Assigned supervisor and technician information
• Status updates and workflow activity
• Resolution details and materials used
• Initial and after-work images
• Work order reports generated from the CAFM system

Files and Images

Authorised users may upload images or files related to maintenance requests, inspections and work orders. These files are used for CAFM operational and service documentation purposes.

Device and Technical Information

The application may process basic device, diagnostic and technical information required for secure access, app performance, troubleshooting and system operation.

3. How We Use the Information

• To allow authorised users to log in securely
• To create, view and manage maintenance requests
• To create, view and manage corrective work orders
• To assign supervisors and technicians
• To complete inspections and related workflows
• To update work order status and progress
• To upload and view work-related images and attachments
• To generate and access completed work order reports
• To maintain operational records inside the CAFM system
• To improve system reliability, security and support

4. Data Sharing

We do not sell user data.

Information entered into AL Tamkeen is used for internal facility management and operational purposes. Data may be accessible to authorised Chulia Middle East staff, operations teams, supervisors, technicians, clients or tenants depending on their assigned role and access permissions.

Data may also be processed by service providers that support hosting, infrastructure, storage, security or technical operation where required to operate the system.

5. Data Storage and Security

Application data is stored in the Chulia CAFM system database and related server infrastructure.

Reasonable technical and organisational measures are used to protect user data, including secure authentication, role-based access control, restricted user permissions and server-side access validation.

Users are responsible for keeping login credentials confidential and must not share account access with unauthorised persons.

6. Data Retention

Information is retained for as long as necessary to support facility management operations and legitimate legal, administrative, security, audit and business requirements.

Maintenance Request records, Corrective Work Order records, inspection records, uploaded images, attachments and reports may be retained as part of operational history and service documentation.

7. User Access, Correction and Deletion

Users may contact Chulia Middle East to request assistance with account access, correction of user information, account deactivation, deletion of their account and deletion or review of associated personal data where applicable.

To request account or data deletion, visit: Data Deletion Request for AL Tamkeen .

8. Children's Privacy

AL Tamkeen is intended for business, operational, client, tenant and facility management use. It is not designed for children and is not directed to users under the age of 13.

9. Third-Party Services

The application may rely on third-party platforms and service providers for app distribution, hosting, infrastructure, storage, security or technical operation. These services are used only where required to support delivery and operation of the application.

The application does not include advertising features and Chulia Middle East does not sell personal data to advertisers.

10. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in the application, system workflow, legal requirements or operational practices.

Updates will be published on this page with a revised effective or last updated date.